Business Process Redesign

Oakleaf Group supports financial institutions in the complex work of optimizing efficiency of operations, processes, and technical tools in an evolving business landscape. This requires developing an integrated view of business process, regulatory compliance, financial controls, policies and procedures, and technology systems. We have experience performing:

  • Business Process Modeling – model as-is and to-be processes using IBM Blue Works and other BPM tools such as Business Process Notation and UML. Interview stakeholders, analyze and synthesize process documentation.
  • Business Reference Modeling –document the functional and organizational layers of the business, within the context of service components, technology, data, and performance layers.
  • Procedures Documentation – perform gap analysis of current-state process vs. procedures documentation, and update or draft procedures documentation to ensure current processes are well documented;
  • Business Architecture Modeling – utilize level 0, level 1, level 2 business processes to inform and direct optimal system architectures, data architectures, system process flows, and business requirements;
  • Business Controls Development – within the context of the business processes, ensure business control objectives are met. Identify Key Performance Indicators to be measured. Design and implement dynamic control reporting tools such balanced scorecards and dashboards. Leverage business process flows to integrate business controls into business process;
  • Business Process Costing – develop financial models to model current-state costs, future-state costs. Develop business cases including financial ROI for business process redesign;
  • Business Process Re-engineering – identify opportunities for improved efficiencies, known as to-be states. Produce alternatives that map to clients’ goals and address their pain points, leveraging the process costing and modeling output;
  • Organizational Redesign –based on the clients’ choice of alternative future states, design and implement optimal organization structures to align with optimal business process designs. This may include staff change management strategies to keep the organization engaged in the implementation and accepting of the new process;
  • Business Process Management – whatever the chosen state, the process is organic and subject to refinement. Utilizing the Business Controls and following the principle of continuous improvement, create processes to ensure the new workflows do not degrade, and pathways exists for staff and leadership to modify the process, especially in light of a changing regulatory and market framework.